Watch this quick video to learn the answers to my Top 3 FAQs - including how I thought of the name "Shortcake"!


other faqs

What happens after I place my order?

After you submit your order form, you'll receive instructions to connect your social media and photo storage accounts. We currently work with Facebook, Instagram, Dropbox, iCloud, Google+, Shutterfly, Amazon, and more. 

How long will it take to design my album?

You'll receive a link to preview your album design within 1-2 weeks depending on the album length. Follow the link to preview your album and make any edit requests.

Once you approve your album design it will be sent to print. Albums arrive within a few days or up to 2 weeks later, depending on the print style you choose.

What do I get for the deposit? What happens if I change my mind after paying it?

Your album will be a custom, personalized design that is handcrafted by manufacturers in the USA. The deposit is fully applied towards your total purchase cost.

If you change your mind after paying the deposit and no work has begun, then we will fully refund it. If you change your mind after design work has begun, the deposit is non-refundable. If you are dissatisfied with your design for any reason, we will not rest until you are 100% happy with your purchase. 

What if I take a long time to approve my final album design? Is there a time limit to the process?

We're working parents too, and we know life can get busy. So we definitely understand that you might get distracted here and there.

To keep you and your album on track, the balance for all album design orders is due 60 days after the first preview link is sent, otherwise the order will be purged from our system.

However, once the balance has been paid, we can keep your album design on file for up to one year from the date you placed the order.

If your design has still not been finalized at the one year mark, you will have the option of receiving the as-is files or paying a $50 extension fee to keep the order open in our system.

How many rounds of revisions are included?

For each album design order, you'll have up to 2 rounds of revisions included in the price. If you need more than 2 rounds of revisions, we charge $50 per additional round.

What are the shipping costs?

All prices include standard shipping costs (no surprises at checkout). Rush shipping is available for an additional fee if you need your album in a hurry.

Can I connect more than one social media account (i.e. my spouse, another family member, etc.)?

Yes! You can connect more than one social media or photo storage account from the same platform. Instructions on how to connect are on our Connect Your Accounts page. 

Where are the albums printed?

All of our albums are printed and bound in the U.S. by industry-leading album makers.

See more details in our Terms & Conditions.