Watch this quick video to learn the answers to my Top 3 FAQs - 

 

other faqs

What happens after I place my order?

After you submit your order form and deposit, you'll receive an email from us with instructions to connect your social media and photo storage accounts. We currently work with Facebook, Instagram, Dropbox, iCloud, Google+, Shutterfly, Amazon, and more. 

How long will it take to design my album?

You'll receive your album in 1-2 weeks depending on the album length. You will receive an email once your design is complete to preview it and make any edit requests.

Once you approve your album design it will be sent to print. Albums arrive within a few days or up to 2 weeks later, depending on type.

What do I get for the deposit? What happens if I change my mind after paying it?

Your album will be a custom, personalized design that is handcrafted by manufacturers in the USA. The deposit is fully applied towards your total purchase cost.

The deposit is required for two reasons - (1) our designers start working on your album right away, and before we spend time on your album we want to know that you are committed to the purchase, and (2) we find the deposit motivates clients to review and approve their album designs quickly, and we want to get you your album as fast as possible.

If you change your mind after paying the deposit and no work has begun, then we will fully refund it. If you change your mind after design work has begun, the deposit is non-refundable. If you are dissatisfied with your design for any reason, we will not rest until you are 100% happy with your purchase. 

What are the shipping costs?

All prices include standard shipping costs (no surprises at checkout). Rush shipping is available for an additional fee if you need your album in a hurry.

Can I connect more than one social media account (i.e. my spouse, another family member, etc.)?

Yes, you can connect more than one social media or photo storage account from the same platform. Instructions on how to connect are on our Connect Your Accounts page. 

Where are the albums printed?

All of our albums are printed and bound in the U.S. by top-quality print houses.